Privacy Policy for Travelhood.org
Effective Date: June 4, 2025
Last Updated: June 4, 2025
1. Introduction
Welcome to Travelhood.org ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide, including:
  • Name and contact information (email address, phone number)
  • Travel preferences and booking information
  • Payment and billing information
  • Profile information and preferences
  • Communication records and correspondence
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
  • IP address and device information
  • Browser type and version
  • Operating system information
  • Pages visited and time spent on our site
  • Referral URLs and search terms
  • Cookies and similar tracking technologies
2.3 Third-Party Information
We may receive information about you from third parties, including:
  • Social media platforms (if you connect your accounts)
  • Travel partners and booking platforms
  • Marketing and analytics service providers
3. How We Use Your Information
We use your information for the following purposes:
  • Providing and improving our travel services
  • Processing bookings and transactions
  • Communicating with you about your bookings and our services
  • Personalizing your experience and recommendations
  • Marketing and promotional communications (with your consent)
  • Customer support and assistance
  • Legal compliance and fraud prevention
  • Analytics and website optimization
4. WhatsApp Communication Policy
4.1 WhatsApp Integration
Travelhood.org may use WhatsApp Business API to communicate with users who have consented to receive messages via WhatsApp.
4.2 Types of WhatsApp Messages
We may send the following types of messages via WhatsApp:
  • Booking confirmations and updates
  • Travel alerts and notifications
  • Customer support responses
  • Promotional offers (only with explicit consent)
  • Service-related announcements
  • 4.3 WhatsApp Consent
  • You must provide explicit consent to receive WhatsApp messages
  • You can opt-out at any time by messaging "STOP" or through account settings
  • We will respect WhatsApp's terms of service and privacy policies
  • Your WhatsApp number will be used solely for agreed communication purposes
  • 4.4 WhatsApp Data Handling
  • WhatsApp messages are subject to WhatsApp's end-to-end encryption
  • We do not store WhatsApp message content longer than necessary
  • WhatsApp communication logs may be retained for customer service purposes
  • Your WhatsApp number is treated as personal information under this policy
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
  • Service Providers: With trusted third-party vendors who assist in our operations
  • Travel Partners: With hotels, airlines, and other travel service providers for bookings
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers, acquisitions, or asset sales
  • Consent: With your explicit permission for specific purposes
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure payment processing systems
  • Employee training on data protection
7. Data Retention
We retain your personal information only as long as necessary to:
  • Fulfill the purposes outlined in this policy
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Provide customer support
8. Your Rights and Choices
Depending on your location, you may have the following rights:
  • Access: Request information about the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a portable format
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw consent for processing at any time
To exercise these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
  • Remember your preferences and settings
  • Analyze website performance and usage
  • Provide personalized content and advertisements
  • Enable social media features
You can control cookie settings through your browser preferences.
10. International Data Transfers
If you are located outside our primary jurisdiction, your information may be transferred to and processed in countries with different privacy laws. We ensure appropriate safeguards are in place for such transfers.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.
13. Contact Information
For questions about this Privacy Policy or our privacy practices, please contact us:
Travelhood.org
Email: [info@travelhood.org]
Phone: [+37253979776]
Address: [Akadeemia tee, 3, Tallinn, Estonia]
14. Governing Law
This Privacy Policy is governed by the laws of Estonia without regard to conflict of law principles.